A Family of Powerful Online Team Assessments
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Frequently Asked Questions (FAQ)

Below you will find answers to a list of our most often received questions, but if you don’t find your questions listed, please feel free to call us at 1-800-214-3917, email us at info@teamresources.com, or use our “I have a new question” form located at the bottom of this page. Our help desk is open between 8:30 am and 5 pm EST, Monday through Friday.
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What is Team Resources?

Team Resources® is a family of team performance diagnostics that measure your team's capabilities in the following areas:

• Team Performance Survey: It's capabilities against the six characteristics of high performance teamwork

•  Team Development Survey: It's overall development against its full team potential

•  Team Communication Profile: The quality and effectiveness of its communication

•  Team Meeting Profile: The efficiency and effectiveness of its meetings

•  Team Conflict Profile: Its ability to overcome and harness conflict

Each diagnostic provides information regarding its rating system and the logic behind it, detailed test results, average team scores, and materials for helping your team absorb the information and develop a plan for improvement.


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How do the Team Resources Diagnostics work?

The Team Resources diagnostics collect information by asking your team members a series of questions.  The diagnostic process begins with an email, to the list of team members you provide, containing a member-specific link to that diagnostic’s survey. The Team Resources system anonymously records and parses each team member’s answers and comments to begin creating the final diagnostic report. When at least 75% of your team has completed their surveys, our system provides a download link for your report, located on your team’s administrative dashboard page.


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Are the Team Resources diagnostic results anonymous?

Yes. The Team Resources system does not know the team members’ names, and only uses their email addresses to send out the links. No details regarding their identity is provided in either their numeric answers or their comments, except where their comments provide a reference. We will not provide this information to employers or anyone else, except in the case of implied threat or in reference to illegal activity.


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How do I purchase a Team Resources Diagnostic?

Purchasing a diagnostic is quick and easy. Simply click on “Diagnostics” in the navigation menu and determine which diagnostic you would like to purchase. Then, in the purchase box to the right of each diagnostic,  select the number of people you would like to include on your team, and use the drop down box directly below that to give that team a label (Team A, Team B, etc). When finished, click on “Add to Cart,” and watch for the cart icon to appear on the right side of your page (it will bounce once or twice to help you find it). You may now continue adding teams or additional diagnostics for this team.

Simply use the same team size and team name if you want to add another diagnostic for the same group of people, or enter a new team size and select a different team name for another group. You can purchase as many diagnostics as you want at the same time.

Click on the shopping cart icon to view how many of each diagnostic are being applied to each team, and how many members you have on each team. To remove a team or diagnostic from your shopping cart, simply click on the “Delete” button located on the same line as the team or diagnostic you want to remove.


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Why do I have to choose a team name during purchase?

The team name fields in the purchase window allow you to purchase diagnostics for more than one team at a time and to keep each team separate and organized. If you have only one team for which you are making purchases, simply assign the same team name for each selected diagnostic. You will be able to change any team’s name after the purchase process.


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How do I change my team name?

After registering, you will have a new page in your menu bar entitled “My Teams”. The “My Teams” page will be your headquarters for all of your Team Resources activity, including managing your teams; changing your account email, password, or user name; viewing your order history; and managing your teams.

On the “My Teams” page, under the “Available Teams” heading, click on the team name you wish to change. This will take you to that team’s administration page. Once on the team administration page, you can change your team name and description by clicking on the “Edit” icon to the right of the respective heading, and a text box will appear. Type your new team name/description in the text box provided and click the “Save” button.


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How much do the diagnostics cost?

The pricing for the diagnostics depends on the volume you choose to purchase of each. Please see the diagnostics page for current pricing.


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How do I set up my team after purchasing a diagnostic?

After registering, you will have a new page in your menu bar entitled “My Teams”. The “My Teams” page will be your headquarters for all of your Team Resources activity, including managing your teams; changing your account email, password, or user name; and viewing your order history. 

To add team members to a team, go to the “My Teams” page and click the name of the team you want to edit under the “Available Teams” header. This will bring you to that team’s administration page. On the team administration page, under the “Team Distribution List” header, click on the text field entitled “Create your team's email distribution list” and begin entering your team members’ email addresses. Once you’ve finished adding the email addresses, click on the button entitled “Add Team Member Email Addresses”.


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How do I send/begin a diagnostic?

After registering, you will have a new page in your menu bar entitled “My Teams”. The “My Teams” page will be your headquarters for all of your Team Resources activity, including managing your teams; changing your account email, password, or user name; and viewing your order history.

Once you have added your team members’ email addresses to the “Team Distribution List”, you can start your diagnostic by clicking the “Send” button under the “Send Survey Invitation Or Reminder” button.

You can view the email that will be sent to your team members. You may also customize the email to the team if you like.


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How do I send a reminder to my team members or resend the diagnostic invitation?

Once you have added your team members’ email addresses to the “Team Distribution List”, you can start your diagnostic by clicking the “Send” button under the “Send Survey Invitation Or Reminder” button.

You can view the email that will be sent to your team members and customize the message at the beginning of the email if you wish.


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How do I add a team member after purchasing a diagnostic?

If you decide you would like to purchase additional diagnostics for new team members for an established team, please call us at 1-800-214-3917.


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I have purchased more team member seats than I need. Can I request a refund?

Yes, please call us at 1-800-214-3917 to request a refund for the unused diagnostics. Note, once a diagnostic has been started, it can not be refunded.


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How do I remove team members from my team?

You may remove as many team members as you wish, but only if those team members have not started their diagnostic. If you decide you need to remove a team member after you’ve completed your purchase, you can do so by going to “My Teams” (a page that is only available when you are logged in). On the “My Teams” page, click the name of the team you wish to edit under the “Available Teams” header to access that team’s administration page. On the team administration page, find the email of the team member you wish to remove under the “Team Distribution List” and click “Remove Member”.

You may then add another team member in the former team member’s place, or you can call us at 1-800-214-3917 to request a refund for the unused diagnostic.


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How do I change my username / password / contact email address?

After registering, you will have a new page in your menu bar entitled “My Teams”. The “My Teams” page will be your headquarters for all of your Team Resources activity, including managing your teams; changing your account email, password, or user name; and viewing your order history.

On the “My Teams” page, click on the “Account Management” button. The Account Management page will enable you to change your username, password, and contact email address.


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Where can I find my order history and print receipts?

After registering, you will have a new page in your menu bar entitled “My Teams”. The “My Teams” page will be your headquarters for all of your Team Resources activity, including managing your teams; changing your account email, password, or user name; viewing your order history; and managing your teams. Start on the “My Teams” to change your team name.

On the “My Teams” page, click on the “Order History” button. The Order History page will enable you to view your order history and print receipts for each order.


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I have a new question.

Please feel free to call us at 1-800-214-3917, email us at info@teamresources.com to receive an email response within 24 hours. Our help desk is open between 8:30 am and 5 pm EST, Monday through Friday.